Our privacy policy
Wait, are you gonna sell my private information to all those dodgy companies?
Absolutely… NOT!
We hate those emails and annoying sales calls as much as you do and that’s why we’ll never
compromise the integrity of your information or device data. But for your peace of mind,
please do read the below Privacy Policy…
Privacy Policy for fonedoctors.com
Effective Date: 9th March 2020
1. Introduction
Welcome to fonedoctors.com. This Privacy Policy outlines how we collect, use, disclose, and protect
your personal information when you use our website and services. We are committed to respecting
your privacy and protecting your personal data.
2. Information We Collect
2.1. Information You Provide
We may collect personal information from you when you interact with our website or services. This
may include:
• Contact information (e.g., name, email address, phone number).
• Device information (e.g., IP address, browser type, device type).
• Payment information (e.g., credit card details).
• Repair service information (e.g., device make and model, Serial/IMEI numbers, repair
requests).
• Communication history with us (e.g., emails, chat logs).
2.2. Cookies and Tracking
We use cookies and similar tracking technologies to collect information about your browsing activities
on our website. You can manage your cookie preferences through your browser settings.
3. How We Use Your Information
3.1 Information you provide
We may use your personal information for the following purposes:
• To provide and fulfill repair services you request.
• To process payments for services.
• To communicate with you regarding your repair requests and updates.
• To improve our website and services.
• To send marketing communications (with your consent).
• To comply with legal obligations.
3.2 Information we can access from your device(s)
As part of our standard repair practice, we may ask for device access code(s):
• This is strictly for testing purposes; we routinely undertake tests, prior, during and after the
repair process.
• If the repair request is for data recovery, we may take a copy of your device data for the
purposes of transfer to relevant media or cloud storage facilities; this will be clearly
communicated in all cases (verbally or in written form via electronic correspondence). Once
the process has been completed and verified, any copies will be permanently deleted.
• Any information we have access to during the repair process will never be copied, transmitted
or accessed without your explicit consent (verbal or in written form via electronic
correspondence).
4. Data Sharing
We may share your personal information with:
• Service providers and business partners who assist us in providing our services.
• Legal authorities when required by law.
• Other third parties with your consent.
5. Data Security
We take reasonable measures to protect your personal data from unauthorized access, disclosure,
alteration, or destruction. All data transmitted from our booking forms is via SSL (Secure Socket Layer)
protocols.
6. Your Rights
You have the following rights regarding your personal information:
• Access: You can request access to the personal data we hold about you.
• Correction: You can request corrections to inaccurate or incomplete data.
• Deletion: You can request the deletion of your personal data.
• Data Portability: You can request a copy of your data in a structured format.
7. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or
regulatory reasons. We will notify you of any material changes.
8. Contact Us
If you have questions or concerns about this Privacy Policy or your personal information, please contact
us at support@fonedoctors.com.
